Ice Storm: UPDATE

Good news - we're back up and have power, phone, cable (tho the wire is dangling close to the road) and we're waiting on DSL (more on DSL later).

Some quick grades:

• Mass Electric (or whomever hooked us up): A+
• Verizon [field service]: A+
• Charter [customer service]: B-
• Verizon [DSL Technical Support in India]: Big, Fat F---
• Verizon [live human being in the US of A]: A for effort to try to help me.